17 Emplois - Senegal

Job Title:
IT Service Delivery Manager with English and French
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
**Overview**
An IT Service Delivery Manager's primary focus is on building strong and mutually beneficial relationships with their assigned clients, as well as those within the Concentrix Organization. They serve as the client's primary conduit into the Concentrix IT organization, whether that be for new business, change, growth, projects or incidents. They ensure the client's IT needs and goals are aligned with the Concentrix business.
The IT Account Manager provides the two-way communication between the client and the wider Concentrix organization, with a focus on IT.
**Responsibilities**
+ Serves as the primary Concentrix IT contact for the client, and responsible for client IT satisfaction.
+ Consistently provide excellent customer service to the client account(s) as well as represent client needs and goals within the Concentrix IT organization.
+ Build relationships with clients to encourage new and repeat business opportunities.
+ Build excellent relationships within Concentrix to deliver exceptional IT service to the client. (examples are PE, DPE, IT, Security, PMO, etc)
+ Provide regular two-way communication between the client and team to provide strong team representation and set proper client expectations.
+ Ensure that client issues are addressed in an efficient and timely manner, and engaging or informing appropriate Concentrix Management, as required.
+ Responsible for all client IT communications, conflict resolution, Concentrix outage resolution, and compliance on client deliverables, and to ensure that the project spend is within the contracted cost.
+ Track and report on outages to the client and Concentrix Management.
+ Prime IT liaison with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1). Escalate for additional Sev1 participation, or Sev1 process assistance, as needed.
+ Ensure the RCA process is adhered to, with the client receiving an RCA within 48-72 hours.
+ Analyze outage/incident/change, looking for trends, opportunities, and continuous improvement to reduce cost, reduce downtime, and increase customer SAT.
+ Ensures that IT initiatives are met and delivered in a timely manner, and within the prescribed budget.
+ Review all major deliverables to ensure quality standards and client expectations are met.
+ Ensure that all processes and procedures are completed and quality standards are met.
+ Track and report on all client projects / changes / growth.
+ Provide regular input on all IT account activity, including status.
+ Contributor and client advocate in Incident Management.
+ Lead Change Management, with a focus on the client /CNX requirements, whilst focusing on cost reduction, or increased cost benefits.
+ Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.
+ Ensuring Concentrix IT meets the clients contractual requirements (e.g security, audits, BCDR, reporting)
+ Drive IT cost optimization opportunities in the account without impacting the delivery standards.
+ Assist the transition manager during any new transition or ramp ups.
+ Focus on achieving highest possible CSAT (Technology and Innovation)
+ Recognize solution opportunities, help define requirements & assist IT solutioners in understanding the accounts complexity, AS-IS scenario and long term strategy.
**Requirements**
+ Proven service delivery management or other relevant IT experience (min 5 years)
+ Excellent verbal and written communications skills in both English and French
+ Excellent listening, negotiation, and presentation skills
+ Experience in delivering client-focused solutions based on customer needs
+ Proven ability to manage multiple projects at a time while paying strict attention to detail
+ Proven ability to handle conflict resolution - across internal Concentrix and Client.
+ Ability to influence effectively at all levels of the organization.
+ Proven ability to track/manage/reduce costs.
Location:
TUN Work-at-Home
Language Requirements:
English (Required), French (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Operations Manager - Dakar - French & English
Job Description
**Join a team dedicated to excellence in customer relations!**
About Concentrix
Concentrix is an international company operating in over 70 countries. Specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence, in an inclusive, collaborative and innovative environment.
**Your mission as a Project Manager**
Your main role will be to ensure the success and performance of your project. You will be responsible for:
**1. Project management :**
+ Guarantee the quality of customer relations by achieving the objectives set with management.
+ Analyze project performance indicators (profitability, volume, quality) and define necessary action plans.
+ Ensure compliance with quality standards (ISO, NF345, LRS).
+ Manage setups of new activities and ensure availability of human and technical resources.
**2. Customer relationship management:**
+ Prepare and lead customer meetings (COPROD, COPIL) and site visits.
+ Ensure clear and regular reporting, while adding value to the project.
**3. Team management and development:**
+ Manage, motivate and support your supervisors and their teams to ensure they develop their skills.
+ Identify training needs and contribute to talent retention.
+ Communicate the company's values and strategy while maintaining a collaborative work environment.
What we offer you
At Concentrix, we value your talents and reward your commitment. Here's what we offer:
Compensation and benefits:
- Fixed and variable remuneration according to your results.
- A company health insurance scheme and attractive performance bonuses.
Optimal working conditions:
- Initial and ongoing training.
- A work environment that promotes quality of life at work.
- Career development opportunities.
**The profile we're looking for**
We're looking for talent with :
+ At least 3 years' higher education.
+ Significant project management experience, ideally in a call center environment.
+ Solid data analysis skills and proficiency in Excel, Word and PowerPoint.
+ The ability to take on challenges, make proposals and rally people around common objectives.
+ Language skills: French and English fluency written and verbal
**Our recruitment process**
**1. Telephone pre-qualification:** an initial discussion with a member of the recruitment team to validate prerequisites.
**2. Skills test:** assessment of your project management skills.
**3. Individual interview:** an in-depth discussion to validate your skills and ambitions.
**Ready to take up this challenge?** Join the Concentrix adventure, where innovation and customer satisfaction meet!
Location:
SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Conseiller Client (F/H) - Service Client - Dakar - Français & Anglais
Job Description
**Join a team dedicated to excellence in customer relations !**
**About Us**
Concentrix is an international company operating in over 70 countries. As specialists in improving customer experience and optimizing business processes, we help companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.
**Your mission as a Customer Advisor**
Your main role will be to act as the primary contact for our customers. You will be responsible for:
+ Supporting prospects and customers by resolving issues or providing information.
+ Actively contributing to promoting our brand image and enhancing customer satisfaction.
+ Effectively managing complaints.
+ Being an ambassador for customer satisfaction!
**How will you do this?** Through inbound calls, emails, letters, and potentially interactions via social media. (No cold calling involved!)
**What we can offer you**
At Concentrix, developing talent is our top priority. Here are the unique benefits we offer to reward your contributions:
**Compensation and benefits:**
+ Attractive variable compensation.
+ Company health insurance for fixed-term and permanent employees.
+ Complimentary meals for consultants.
**Optimal working conditions:**
+ Initial and ongoing training.
+ A work environment that promotes quality of life, including access to a gym, rest areas, a games room, and a meditation space.
+ Opportunities for career growth.
+ The possibility of teleworking after completing the integration period.
**We are looking for talents who:**
+ Have a perfect command of written and spoken **French and English** . ️
+ Possess excellent communication skills, are organized, autonomous, and maintain a positive attitude.
+ Are proficient in digital tools and demonstrate a natural curiosity for adopting new technologies. ️
**Our recruitment process**
**1- Phone screen (15 minutes):** An initial discussion with a member of the recruitment team to validate your fit for the role.
**2- French and English test (1 hour):** An evaluation of your language skills in both languages.
**3- Individual interview:** An in-depth discussion with a recruitment team member to assess your skills and align your ambitions with our culture.
**Ready to take on this challenge?**
**Join the Concentrix adventure, where innovation and customer satisfaction come together! **
Location:
SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Conseiller Client (F/H) - Télévente - Dakar - Français
Job Description
**Rejoignez une équipe qui transforme chaque appel en opportunité !**
**Qui sommes-nous ?**
Concentrix est une entreprise internationale présente dans plus de 70 pays. Nous excellons dans l'amélioration de l'expérience client et l'optimisation des processus métiers, en aidant les entreprises à se transformer et à atteindre l'excellence dans un environnement inclusif, collaboratif et innovant.
**Votre mission en tant que Conseiller Client Télévente**
En tant que Conseiller Client Télévente, vous jouerez un rôle essentiel en :
+ **Promouvant nos produits et services** : Identifiez et répondez avec précision aux besoins de nos clients pour leur offrir des solutions sur mesure.
+ **Négociant et fidélisant** : Transformez chaque interaction en opportunité, concluez des ventes et bâtissez des relations durables.
+ **Boostant la performance collective** : Partagez vos idées et contribuez activement à l'optimisation continue de nos processus.
**Ce que nous vous offrons**
Chez Concentrix, la valorisation de nos talents est une priorité. Voici les avantages uniques que nous proposons pour reconnaître votre contribution :
**· Une rémunération attractive avec des primes supplémentaires :**
+ Prime de performance déplafonnée
**· Des avantages sociaux exceptionnels :**
+ Assurance santé avantageuse pour les salariés
+ Gratuité du repas pour tous les Conseillers
+ Accès à nos salles de sport, de repos, de jeux et de recueillement
**· Un environnement de travail dynamique :**
+ Animations à thème et cadeaux tout au long de l'année pour renforcer l'esprit d'équipe.
+ Site pouvant accueillir des personnes en situation de handicap
**Le profil de nos Game-Changers**
Nous recherchons des talents qui :
**· Maîtrisent parfaitement le français** , aussi bien à l'écrit qu'à l'oral.
**· Possèdent un excellent sens de la communication** , sont organisés, autonomes et adoptent une attitude positive.
**· Maîtrisent les outils digitaux** et font preuve d'une curiosité naturelle pour adopter de nouvelles technologies.
**· Relèvent les défis avec enthousiasme** et sont passionnés par la satisfaction client.
**Notre processus de recrutement**
**1. Tests en ligne (1h)** : Une fois votre candidature réceptionnée, vous recevrez un email vous invitant à participer à une série de tests en ligne. Ces évaluations interactives sont conçues pour valoriser vos compétences linguistiques, techniques, ainsi que votre personnalité. Une étape clé pour mieux comprendre votre potentiel et vous démarquer !
**2. Échange téléphonique :** Une conversation exploratoire avec un membre de notre équipe recrutement pour découvrir Concentrix et confirmer l'adéquation de votre profil.
**3. Entretien en présentiel :** Une discussion approfondie pour valider vos compétences et aligner vos ambitions avec notre culture.
**Prêt à relever le défi ?** Rejoignez l'aventure Concentrix, là où innovation et excellence se rencontrent !
Location:
SEN Ngor Dakar - Pointe des Almadies En face King Fahd Palace TF N°284/NGA
Language Requirements:
French
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Project Manager
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
Accountable for the successful client's IT Transitions . Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring reporting, and communication is in place to keep stakeholders up to date with progress, risks and issues.
JOB PURPOSE:
Accountable for the successful client's transition. Manage projects through their complete lifecycle from initiation to closure and handover to the business and IT operations. Manage projects using the agreed project management methodologies and documentation to ensure delivery is in line with scope, timeline, and budget. Ensure effective governance, tracking, monitoring reporting, and communication is in place to keep stakeholders up to date with progress, risks and issues.
ACCOUNTABILTIES & DELIVERABLES:
+ Lead the planning and implementation of projects in line with the agreed scope, objectives, and timeline
+ Produce and maintain detailed project plans including activity plans and project timeline
+ Produce and maintain detailed communication plan
+ Lead and coordinate the activity of the project team, workstream leaders and subject matter experts
+ Manage and track project spend against budget
+ Track and report on project progress to stakeholders
+ Report, track and manage project risks& issue
+ Identify and implement contingency actions to mitigate project risks
+ Ensure issue escalation process implemented when required
+ Implement effective project governance structure to manage delivery, track progress and resolve issues
+ Build effective working relationships with project sponsor and stakeholders
+ Completion of all project documentation in line with agreed project framework and approach
+ Quality assurance - promote and track adherence to the project management standards agreed accross Concentrix
+ Build strong working relationship with the PMO and business project managers
+ Matrix Management responsibility of technical workstream managers and technical subject matter experts, acting as a coach and escalation support
+ Oversees and enables delivery of technology transition projects for a nominated Concentrix region
POSITION REQUIREMENTS:
+ English and French fluency
+ Solution and client satisfaction focusing
+ Bachelor's Degree in related field from a four-year university or college preferred.
+ Risk Management
+ Excellent planning, organizational and time management skills
+ Project Management qualification - PMI/Prince 2/ Agile / Lean Sigma or similar
+ Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.
+ Expert ability to handle conflict resolution.
+ Ability to influence effectively at all levels of the organization.
+ Proven ability to track/manage/reduce costs.
+ Leadership
+ Good critical thinking and problem-solving skills
+ Excellent oral and written communication skillsAbility to work to tight deadlines and schedules
+ Bachelor's Degree in related field from a four-year university or college preferred.
Location:
MDG Antananarivo - Zone ZITAL Ankorondrano - Bâtiment 15A - accès par Marais Masay
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Job Description Summary**
Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.
**Job Description**
The **Lead Project Manager - Services** is responsible for the successful execution and delivery of complex service projects, from contract signature through to project close-out, ensuring on-time delivery, cost control, quality, and customer satisfaction. This role will manage cross-functional project teams, drive operational excellence, and ensure compliance with company standards, EHS requirements, and contractual obligations.
**Roles and Responsibilities** :
+ Lead end-to-end project management for large-scale service contracts, including planning, execution, monitoring, and closure.
+ Act as the single point of contact for customers, internal stakeholders, and subcontractors for all project matters.
+ Drive project governance and lead regular project review meetings (internal & external)
+ Manage project budgets, forecasts, and financial performance to achieve targeted profitability.
+ Track, control, and report project costs and revenues, ensuring alignment with business targets.
+ Administer contracts, manage scope changes, and negotiate variations with customers and partners.
+ Maintain strong customer relationships to ensure satisfaction and repeat business.
+ Coordinate closely with engineering, procurement, site management, and services operations teams.
+ Resolve issues proactively, escalating when necessary to ensure project success.
+ Ensure all project activities comply with company policies, local regulations, and EHS requirements.
+ Lead safety culture within the project team, ensuring incidents are prevented and risks are mitigated.
**Required Qualifications:**
+ Bachelor's degree in Electrical engineering from an accredited university or college
+ Minimum 3 years of experience in project management of electrical substations
+ Prior experience in managing high voltage electrical utility projects
+ Previous responsibility for projects or programs involving multiple businesses and/or functions across the entire project cycle - development and design through manufacturing, delivery, installation, and commissioning and test acceptance
+ Ability to manage external, customer-facing projects to successful completion
+ Ability to coordinate and prioritize multiple long and short-term projects simultaneously
+ Strong French and English oral and written communications skills
**Desired Characteristics:**
+ Ability to apply advanced technical, engineering, and quality assurance concepts to solve practical business problems
+ Commitment to maintaining the highest standards of service quality in all aspects of project delivery
+ Strong decision-making and interpersonal/leadership skills
+ PMI certification is a plus
+ Strong organizational, analytical, and problem solving abilities.
+ Familiarity with contractual terms and experience managing customer-facing contracts.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

The Citi Country Officer (CCO) and Banking Head Senegal is the face of Citi in the country playing an instrumental role in leading the growth and protecting the Citi franchise in the country. The role will involve implementing a focused, client-centric strategy to optimize the business opportunities for the country. The candidate will be responsible for developing and maintaining client relationships by understanding clients' needs and delivering the best of Citi.
The Jobholder is the main representative of Citi in front of the Senegal government, relevant regulators, clients, media, and community. S/he acts as first line of defense with regards to assessing risks to safeguard the franchise, its clients, assets as well as its employees while ensuring compliance to all applicable laws, regulations, and institutional guidelines. S/he will partner with Citi's International organization to drive client engagement and delivery across all lines of business. The CCO and Banking head is responsible for attracting and retaining key talent while fostering a work environment that supports psychological safety and wellness of the human assets.
This role reports to the West and Central Africa Sub-Cluster & Banking Head.
**Responsibilities:**
**International**
+ Ensuring compliance with all corporate policies, including ethical standards, corporate governance standards and business practice requirements.
+ Franchise Management in terms of developing and executing Citi's overall client's and business strategy to achieve both short and long- term goals in compliance with corporate standards and local regulations.
+ Applying Judgment in understanding issues and making sound decisions that support, confirm, and enhance Citi's mission and vision.
+ Identifying, assessing, mitigating, communicating, and anticipating all types of risks through the development and sustainability of appropriate control mechanisms.
+ Overseeing, and escalating as necessary, the resourcing requirements of the legal entity to perform its governance, risk management and compliance obligations and reporting material risks / issues affecting the legal entity to the appropriate governance committees.
+ Exhibit efficient and effective leadership that touches all parts of the franchise and provides a strong role model.
+ Ability to attain and maintain strong relationship management with clients, government officials, regulators, employees, and media that engender a high level of trust and transparency to support the development of Citi's market position and growth.
+ In partnership with HR, executing Citi's Talent agenda and overseeing franchise-wide Talent review and development activities.
**Banking**
+ Develop and monitor a client driven franchise growth strategy which is delivered through people and franchise management.
+ Management of Citi's Banking organization which revolves around three lines of business: Investment, Corporate and Commercial Bank. The unified Banking & International organization oversees the local delivery of the full firm to clients in each of the markets where Citi has onshore presence.
+ The role will have responsibility for both flow and episodic revenue which requires strong leadership, risk skills, corporate finance mindset and partnerships to deliver best in class solutions.
+ Drive innovation and speed to market and promote cross-selling of products across the full platform.
+ Responsible for the Senegal banking P&L.
+ Responsible for overall parent relationship management of clients and providing a wide range of treasury and corporate finance solutions, including cash management, trade, vendor finance, FX, general credit, loans, debt capital markets, share repurchase, and interest rate and equity derivatives.
+ Ensuring efficient use of Capital and that Capital returns (RORC and RoTCE) are delivered across the franchise.
+ Responsible for meeting revenue goals and other goals related to budget, risk management, and credit allocation in partnership with GCM and Risk.
+ Lead the Sustainability agenda and the digital transformation for clients with particular emphasis on digital natives and digital tools.
**Qualifications and Skills**
+ Minimum of 15 years of relevant experience.
+ Fluent in spoken and written English. French is preferred.
+ Strong Corporate Finance and Credit skills. Senior Credit Officer ( SCO) certification.
+ Business Management and running a P&L.
+ In-depth experience and understanding of banking products - loans / debts (short and long-term), capital management, cash management, trade products; corporate and structured finance; DCM; derivatives products.
+ Relationship/stakeholder management with both internal and external stakeholders
+ Proven leadership skills and strategic thinking to create momentum and a collective agenda across multiple products with a diverse population and competing priorities.
+ Ability to anticipate and lead the organizational response to future changes and translate vision into executable plans.
+ Ability to drive and foster simplification to achieve efficiency.
**Education:**
+ Bachelor's degree/University degree.
+ Master's degree preferred.
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**Job Family Group:**
Business Strategy, Management & Administration
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**Job Family:**
Business Management
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Additional Information** commerciale
**Job Number**
**Job Category** Sales & Marketing
**Location** Four Points by Sheraton Dakar Diamniadio, Diamniadio Sports City, Dakar, Senegal, Senegal,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

MSI Reproductive Choices is seeking the services of an expert consultant or a team of consultants to carry out an end-of-project evaluation of the EU co-funded Youth for Health project. This is a consortium project led by MSI Reproductive Choices.

The consultant(s) will work with MSI’s EU Head of Programmes, Evidence and Impact Advisor, and Y4H consortium partners to evaluate the extent to which the project has improved adolescents’ access to, and utilisation of, sexual and reproductive health services and rights in certain countries.

Proposals should be submitted to Susan Camara, MSI’s Head of EU Programmes and Youth for Health, by midnight GMT on Sunday, 12th October 2025.

The evaluation is scheduled to start in October 2025 and end in March 2026. Learn more by reading the Terms of Reference on our Tenders page: to apply

Proposals should be submitted to , MSI’s Head of EU Programmes and Youth for Health, by midnight GMT on Sunday, 12th October 2025. For more information, please visit our tenders page